Job Title: IT Support Engineer - Based on Client Site Company: Planet Intelligent Technology Location: Client site Hampton and Guildford Planet Intelligent Technology are on a mission to empower businesses with the best IT solutions, and we''re growing rapidly! If you''re an experienced onsite Support Engineer looking for an exciting opportunity with massive potential for career growth, we want to hear from you. As an onsite Support Engineer, you will play a critical role in our technical support team. You will be the go-to person for resolving technical challenges and providing exceptional support to our clients. We re looking for someone who can support our client onsite in Hampton, Guildford and local retail locations in the Surrey area, providing support for Windows PCs, MAC, Applications and Printers. Key Responsibilities: Provide second-line technical support to our clients, both independently and as part of a collaborative team. Act as the escalation point of contact for team members and customers. Respond promptly to incidents and service requests, ensuring adherence to agreed Service Level Agreements (SLAs). Assist in the management and maintenance of client systems, networks, and applications. Collaborate with various support teams to escalate and resolve complex issues comprehensively. Document support activities, solutions, and create knowledge base articles to drive continuous improvement and knowledge sharing. Be flexible and willing to travel between two sites