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Product and Customer Service Advisor

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Karndean Designflooring

Base pay range and initial details: This role is a 13 Month Fixed Term Contract reporting to the Technical Team Manager, based in the Technical Department. The role is suited to an enthusiastic team player with a passion for delivering excellent customer service.

OverviewThe Product and Customer Service Advisor will be the subject matter expert and responsible for supporting all stakeholders with both reactive and proactive product and installation advice, maintaining high standards for investigation, analysis, and resolution of customer concerns.

Responsibilities

Technical support for customers and the wider company, communicating with all stakeholders via phone, email, and digital platforms, ensuring customer service excellence.

Build strong relationships within the business, liaising with the Technical Team Manager, Head of Customer Experience and Business Managers.

Maintain up to date accurate records, log all technical queries in internal digital platforms.

Develop and maintain an excellent knowledge of all Karndean and Palio products.

Keep Product technicians updated, manage the Technical email inbox.

Site inspection reports, process replacement sales orders, arrange collections.

Process credits and claims via internal digital platforms.

QC inspect complaint related product and further QC of held stock where deemed necessary.

Requirements

Excellent role model of the Karndean brand values.

Previous experience working in a customer service industry including case management.

Ability to use Excel and Word to intermediate level.

Positive mindset, self-motivated with a drive to succeed.

Excellent verbal, written and interpersonal communication skills.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Customer Service

Industries

Building Construction

Note: The posting may include location references and related job alerts; ignore external notices not related to the role details above.

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