The business is looking for a Customer Service and Sales Administrator to join their friendly team., this permanent position is ideal for someone who is solutions focused with a can do attitude and passionate about Customer Service.Client DetailsMy client, a well established FMCG business based in Halifax known for its commitment to quality and innovation. With a strong presence in the market, the company offers a supportive and engaging environment for its employees.DescriptionAct as the first point of contact for customer enquiries via phone and email.Collaborate with internal teams to resolve customer issues effectively.Maintain accurate records of customer interactions and transactions.Process customer orders accurately and efficiently through the sales system (SAGE and various customer portals).Maintain customer records, pricing, and product information. Support the Sales Team with quotations, sales reports, and account management.Liaise with internal departments (e.g. production, finance, logistics) to ensure timely fulfilment of orders.Handle customer complaints and returns in a professional and timely manner.Monitor and follow up on back orders or delays, providing proactive communication to customers.Prepare and manage all export documentation including commercial invoices, packing lists, and order processing within SAGE.Liaise with freight forwarders, couriers, and customs agents to organise shipments.Track international shipments and resolve any delays or customs i