Service Coordinator

Location: Sheffield
Temporary - potential to go permanent.
Monday to Friday, 8:30am - 5:00pm

We are currently recruiting for a Service Coordinator to join our clients Sheffield''s branch on a temporary basis. This is an excellent opportunity for a highly organised and customer-focused individual to play a key role in supporting our service operations and engineering teams.

Key Responsibilities as a Service Coordinator:

• Handling reactive customer calls professionally and efficiently.
• Scheduling maintenance work, breakdown call-outs, return visits, commissioning activities, and additional service requirements.
• Ensuring the effective utilisation of service engineers.
• Maintaining accurate service records and updating information on the service management system.
• Processing engineer job sheets through Protean, from completion through to invoicing.
• Responding to customer enquiries regarding work carried out on site.
• Maintaining accurate customer records, contract profiles, and renewal correspondence.
• Coordinating compressor spares and parts to support scheduled service work and repairs.
• Working closely with the Service Manager to identify and implement operational improvements.
• Providing day-to-day support to engineers.
• Assisting the Service Manager with the development and implementation of Personal Development Plans (PDPs).

Skills & Experience Required as Service Coordinator

The ideal candidate will possess:

• Excellent customer service skills.
• Strong negotiation and problem-solving abilities.
• Proficient IT skills and confidence using service management systems.
• Strong organisational and time-management skills.
• Excellent verbal and written communication skills, including active listening.

Click apply now for this Service Coordinator role or contact Molly Brooks at ProTech Recruitment.