Job Title: Head of Membership Experience Location: Full-time - Hybrid - London based Office (3 days per week in office, 2 days WFH) Benefits: Competitive salary, excellent benefits package Salary: £55,000 - £65,000 per annum (dependent on experience) Contract: Permanent, Full-time Are you passionate about designing exceptional membership experiences? Our client, a leading organisation in Central London, is looking for a strategic and hands-on Head of Membership Experience to lead the transformation of their member journey. This is an exciting opportunity to shape and deliver a seamless, end-to-end experience for members, driving engagement, retention, and long-term loyalty. Key Responsibilities: Lead Member Experience Design: Oversee the creation of user-cantered membership products and services, ensuring they meet the needs of members and deliver world-class experiences. Strategy and Vision: Develop the long-term strategy for membership experience, working closely with internal teams to align on goals and objectives. Lifecycle and Communications: Own the full lifecycle communication strategy for members, from onboarding to renewal, ensuring engagement and retention at every stage. Community Management: Lead a team of Managers to ensure outstanding experiences for core member groups, including global members and micro-communities. Data-Driven Decision Making: Use qualitative and quantitative insights to drive continuous improvement in member experience, conversion, and re