A thriving company has a new opening for a Customer Service Administrator to join their thriving team. The Customer Service Administrator role involves providing support to the wider team through scheduling works, managing invoices, and handling incoming calls in a timely and efficient manner.Salary £26,500 plus OTE £2kMonday to Friday on rota: 7.30am - 4.30pm 9am - 6pm every 4 weeks approximatelySaturday 8pm - 4pm on rota basis 1 in 7 approximately. Time and half paidSunday 8am - 12pm - optional, and double payCustomer Service Administrator responsibilities:Handling incoming call queries and achieving daily targetsLiaising with customers regarding ETA updates, job updates and re-scheduling of appointmentsDistributing daily work schedules via CRM to EngineersUpdating job notes, customer, and engineer commentsEstablishing excellent working relationships with engineer staff and assisting with their queriesProviding a high level of customer service and communication, ensuring all information requests are dealt with in a timely mannerHandling the in-house email inbox, responding to queries from customers and head officeCreating and sending quotationsCreating invoices and ensuring payment is processedFollowing up with customers to ascertain if further work is requiredSending out correspondence to customers with work completed to increase positive reviewsCustomer Service Administrator required skills/competencies:Strong organisational and communication abilitiesIT proficient in Wor