Hearings Support OfficerSalary: £27,835 - £30,929 paLocation: London - HybridContract: Fixed-term contract for 12 monthsHours: Full-timeWe have an exciting opportunity for a Hearings Support Officer to join our Hearings team and provide an efficient customer service to internal and external visitors attending hearings. The Hearings Support Officer deals with front-line face-to-face, telephone and email enquiries, providing a professional and welcoming service at all times.The Dental Professionals Hearings Service (the Hearings Service) conducts hearings for cases investigated and brought by the General Dental Council (GDC). Cases are adjudicated by independent committees consisting of lay and dental professional panellists.The Hearings Service is administratively separated from the GDC.Hearings are formal adjudication proceedings. Decisions made at hearings can have serious consequences for the dental professionals and can be difficult and stressful for all those involved. Cases often include patients, witnesses and legal representatives.About the role:- To provide general on-the-day support and assistance to registrants, legal teams, witnesses, and observers to ensure their needs are fully met.- Meet unrepresented registrants and witnesses, including vulnerable witnesses, at the hearing to explain the hearing process and answer any initial questions they have and provide continued/additional support throughout their attendance.- Provide a welcoming and professional face of t