Customer Account Manager Labels East Midlands Circa £34,000 benefits (DOE) Are you an experienced Customer Account Manager or Account Manager within the labels or label printing industry looking for a role where you can truly own your accounts and make an impact?Due to continued growth, this well-established labels and printed packaging business is looking to appoint a Customer Account Manager to manage and develop key customer accounts.This is a hands-on, commercially focused role within a label manufacturing environment, ideal for someone with experience in label printing, customer service, or account management who enjoys seeing jobs through from initial enquiry to production and delivery. You ll be responsible for:Managing customer accounts with a combined value of £3m £4mEstimating label enquiriesCreating product specifications and raising production ticketsLiaising with external suppliers (including repro) and raising purchase ordersWorking closely with Planning to oversee orders through production to completionCommunicating proactively with customers to ensure service excellenceBuilding strong, long-term relationships to maximise margin and repeat businessManaging stock on customer products where requiredSupporting the Sales Team with new business and organic growth opportunities This role sits at the heart of the business. You ll:Act as a trusted partner to customers, delivering unrivalled customer careBuild strong internal relationships to ensure customers receive ou