Your new role
You will be joining a busy and supportive HR team within the retail arm of a wider organisation, during a period of increased workload and ongoing transformation. Due to a number of long-term absences within the team, there is currently a backlog of operational HR activity.
Reporting into an HR Business Partner and working closely with wider HR colleagues, you will play a key role in providing effective HR support across a high-volume, fast-paced environment.
Key responsibilities

• Managing a central HR mailbox, triaging incoming queries and either resolving, delegating or escalating as appropriate
• Providing support on low-level ER cases.
• Providing guidance to managers on a range of HR matters
• Confidently handling more complex or sensitive conversations and appropriately challenging stakeholders where required
• Identifying which cases require escalation
• Supporting the wider HR function to ensure operational continuity

What you''ll need to succeed

• Confidence in managing challenging conversations with managers and providing constructive pushback where necessary
• Experience working in a fast-paced environment
• Strong judgement and ability to prioritise and escalate appropriately
• Excellent organisational and communication skills
• A proactive and resilient approach
• Experience in a generalist role

Desirable:

• Experience within the public sector or charity sector

What you''ll get in return

• Flexible, predominantly home-based working (with monthly team meetings)
• -2025 per hour
• Opportunity to gain deeper exposure to employee relations within a supportive structure
• Involvement in an evolving HR function undergoing positive change and transformation
• A collaborative team environment focused on continuous improvement and development

What you need to do now


If you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV, or call us now.
If this job isn''t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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