Complaints Team Leader South London Hybrid Working An exciting opportunity has arisen for an experienced Complaints Team Leader to join a respected housing organisation in South London. This role will lead a busy complaints function, managing a team responsible for investigating and resolving complex resident complaints, ensuring compliance with the Housing Ombudsman Complaint Handling Code, and driving service improvement across the organisation. Key responsibilities include: Managing and developing a team of Complaints Officers Overseeing complex and escalated Stage 2 complaints Leading engagement with the Housing Ombudsman Monitoring team performance, KPIs, and complaint handling quality Driving lessons learned and continuous service improvement Supporting operational teams to resolve complaints effectively and improve customer outcomes The successful candidate will have: Previous experience leading within a housing complaints environment Strong knowledge of complaint handling and regulatory standards Excellent communication, investigation, and stakeholder management skills Experience managing high-volume caseloads and improving team performance A proactive, resilient, and customer-focused approach This is a fantastic opportunity for a strong people manager who is passionate about customer service, accountability, and delivering positive outcomes for residents. Immediate start is available, To be considered for a virtual interview as early as next week, Please apply no