Aftersales Manager

We''re seeking an experienced Aftersales Manager to lead service and warranty operations. You''ll manage a team of advisors and technicians, drive workshop performance, and ensure an excellent customer experience.

• Lead the aftersales team and oversee daily operations

• Handle escalated customer issues and warranty claims

• Improve workshop efficiency, productivity and turnaround times

• Monitor KPIs (labour hours, WIP, CSI, rework)

• Ensure high standards in diagnostics, repairs and quality control

• Support systems implementation and continuous improvement

• Collaborate with sales and logistics for smooth vehicle handovers

• Proven aftersales management experience (motor trade)

• Strong technical and commercial understanding

• Effective leader with excellent communication skills

• Organised and able to thrive in a fast-paced environment

• -45k + bonus

• Company car, pension, and benefits