Job Title: Customer Support Representative - Mobile Support (Level 2)Location: Remote (UK)Contract: 12 Months, IR35 - All InclusiveLanguage Requirement: Norwegian (B2 or above) - Mandatory About the Role:We are looking for a Customer Support Representative - Mobile Support to join our Operations team. This role provides day-to-day operational support to customers via inbound calls, live chat, email, portal activities, and ServiceNow tickets. The ideal candidate is proactive, detail-oriented, and committed to delivering a high-quality, white glove customer experience. Key Responsibilities: Respond to customer inquiries via calls, chat, email, and portal support Troubleshoot basic Android and iOS mobile device issues Process service requests and maintain accurate customer account information Manage tickets effectively using ServiceNow (or similar systems) Resolve issues promptly and within Service Level Agreements (SLAs) Maintain professional communication and ensure high customer satisfaction Skills andamp; Qualifications: Norwegian language proficiency (B2 or above) - mandatory Strong verbal and written communication skills Basic knowledge of Android and iOS devices Freshers or candidates with 0-6 months of BPO/customer support experience preferred Comfortable working US shift hours (6 PM - 6 AM IST) and rotational schedules Computer literate and able to use ticketing tools Education: Minimum: High School (12th pass) with excellent communication