Pertemps are recruiting on behalf of our client that is a successful and well-established company based in Rosyth. Due to their continued success, we are looking for a confident and pro-active Customer Service Advisor to join the team. If you are passionate about delivering exceptional customer experiences, we want to hear from you.

 

Job Title: Customer Service Advisor
Location: Rosyth
Salary: £25,500- Based on Experience

Start Date:  ASAP
Job Type: Permanent

 

 

What’s on Offer:

- Competitive salary based on experience
- A range of company benefits
- A positive, inclusive, and team-oriented culture
- Clear pathways for career progression and development

 

 

Key Responsibilities:

As a Customer Service Advisor, you will:

- Be the first point of contact for customers across phone, email, live chat, and social media.
- Deliver outstanding customer support and resolve queries efficiently.
- Promote products and services, using up-selling and cross-selling techniques where appropriate.
- Process orders, returns, and refunds in line with company procedures.
- Maintain accurate and detailed records of customer interactions.
- Escalate unresolved issues to the appropriate internal teams.
- Meet and exceed service KPIs including AHT and CSAT.
- Share customer insights to help improve service delivery.

 

 

Key skills and experience required for the Customer Service Advisor role include:

 

- Previous experience in customer service or a similar role
- Excellent communication skills with a customer-first attitude
- Strong attention to detail and confident problem-solving skills
- Ability to multitask and stay organised in a fast-paced environment
- Comfortable using CRM systems and standard office software (e.g., MS Office)

 

If you are interested in the Customer Service Advisor position, please click apply now.