Customer Service Manager - Maternity Cover Location: Remote until December, thereafter Kingston upon Thames with parking Salary: 45,000 - 50,000 per annum plus amazing benefits package including medical insurance, pension, life assurance, bonus incentive, 25 days plus BH and fantastic facilities including pay day pastries.Hours: 9am to 5pm, Monday to Friday with 2 days working from home after December Contract Type: Maternity cover with likely extension Are you ready to take your career to the next level in the dynamic world of this exciting organisation? My client, who I know very well, is seeking a passionate and driven Customer Service Manager to lead a team of 8, dedicated to delivering exceptional customer experiences! If you thrive in a fast-paced environment and possess strong leadership skills, we want to hear from you! Key Responsibilities:Lead and Inspire: Manage and motivate an on-site and remote Customer Service team, ensuring performance objectives are met while maintaining high standards of quality and compliance.Stakeholder Collaboration: Build and maintain professional relationships with internal stakeholders, distributors, and partners to enhance the overall customer experience.Data-Driven Insights: Monitor KPIs and performance metrics, taking proactive actions to improve efficiency and share insights.Team Development: Support recruitment and retention efforts while conducting regular performance reviews and coaching sessions to foster a high-performing team