Income Recovery OfficerSalary: 34,107Hours: Full time (35) - Hybrid Location: Hemel Hempstead We''re thrilled to announce a new opportunity for an Income Recovery Officer.In this role, the successful candidate will maintain precise records, build positive relationships with tenants, and contribute to the enhancement of monitoring systems. Responsibilities also include staying informed about relevant legislation, participating in meetings, and ensuring all tasks are carried out in accordance with established policies and best practices.Key Responsibilities:Manage and monitor rent accounts, ensuring regular reviews and appropriate actions in line with policies.Prepare and serve legal notices and represent Hightown in possession cases as necessary.Conduct home visits to tenants as required by tenancy conduct or procedures.Coordinate responses to welfare reform, ensuring policies reflect legislative changes and effective data collection.Liaise with Housing Benefit departments and the Department of Work and Pensions for prompt payment and issue resolution.Maintain up-to-date knowledge of housing and welfare benefits, providing advice and signposting tenants to relevant agencies.Experience and Qualifications Required:Relevant experience as an Income Recovery Officer or in credit control and debt/arrears recovery.Educated to GCSE level with a grade C or above in English and Maths.Proficient in using computer systems, including spreadsheets and various software packages.Knowledge and