Role: IT Support EngineerSalary: Up to 35,000 (DOE)Location: Leamington Spa (Onsite)Industry: Solicitors I have partnered with an expanding solicitor firm looking to expand their IT Team based in Leamington Spa. They are looking for a 2nd Line Support Engineer to work full onsite providing internal support to employees. Key Responsibilities:To act as the first and second line of support to all staffTo assist staff in their day-to-day operations, ensuring that required tools and services are available to them in order that they work effectively and efficientlyTo be responsible for resolving issues in an efficient and timely manner and escalating, including to third party providers, where appropriateTo provide any training to staff that will enable them to achieve their, and the systems, full potential, including induction training for all new startersTo assist with the management and administration of the Company''s Servers, Desktops, Laptops, Telephony Services and Network Infrastructure as or when requiredTo develop skills, expertise and understanding in any required areas that would improve delivery of support and management or administration of systems, software or servicesResolve hardware issues with Desktops, Laptops, Peripherals and Printers to minimise disruption to end usersNetwork administration/troubleshootingCommunicating effectively with end users, both on site and working remotelyLiaising with third party support teams/consultants Experience:3 years'' experience