Full details of the job.Vacancy Name

Vacancy No VN508Employment Type

Full-TimeLocation

Office Based - BorehamwoodAbout Us

Our Mission

Happy, healthy pets, make for happy, healthy people.

We aim to strengthen the unique bond between pets and their parents through our innovative products and services, enabled by brilliant colleagues who embody our values of performance, exploration, togetherness, and sustainability.Our Journey

In 2016 we set out to focus entirely on pet insurance with pets and families at the centre of our business strategy and in 2017 launched a new brand, EveryPaw. To offer our customers a choice of insurance options for their pets, we also focused on finding the right partners to support our growth ambition and our first big partnerships with Sainsbury and Argos, went live in 2019. Many talented colleagues have joined us, and we now partner with a number of fantastic brands across the retail, charity and financial services sectors. We’ve developed new capabilities, new platforms and new services specifically for our partners to achieve the best customer experience. Over the last 6 years, the number of pet parents we support has grown five-fold to over half a million in 2023. Together we’ve built the leading Pet Partnership business in the UK and are proud to support and engage pet parents every day to ensure happy and healthy pets.Our ambition

We’re delivering long-term success and growth through empowerment and strong collaboration focusing on our two own brands; EveryPaw and Pet Protect and building great relationships with our partners to provide market leading products, innovative new services, simplicity and a great customer experience. Our goal is to support over 1 million pet parents by the end of 2026.Pinnacle Pet UK provides great opportunities for those who love pets, want to learn, be challenged and develop. As a team, we are focused on performance and great customer outcomes. We support each other to achieve our individual and collective goals and have a culture where everyone can be authentic, diverse and innovative and truly be the best version of themselves supporting what we do best – pets.Key Responsibilities

Provide technical guidance to help users and business analysts with the creation of business and functional specificationsProvide estimations on effort required to deliver a fully functioning solution to business requirements taking into consideration the full SDLCCreate System Design Documents, including System Diagrams, Technical Specifications consistent with business requirements.Develop and maintain applications and databases by evaluating business needs; analysing requirements; developing software systemsProduce System Test Plans for all System Changes made and assist test team where necessary with user test plansConfirm program operation by conducting system tests; modifying code if requiredEnsure coding meets company standards in terms of accuracy, efficiency and robustness of the developed codeProvide support reference material for support team by writing and maintaining wiki and user documentationReport as necessary on performance against agreed objectives, timescales and standardsEnsure compliance is met with appropriate group and industry audit requirements and securityMaintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies as provided or approved by HRCarry out any other task associated with the role as reasonably requestedHighlight and Identify key risks in all changes made to systems and where possible mitigate these.To act to deliver good outcomes for customers whilst delivering a higher standard of customer care and enabling consumers to make effective decisions in their interestsSuccessful Candidates Will Have

Required Skills and Work Experience;Essential

Basic Programming knowledge in 4GL or other similar Programming LanguageProven ability to communicate well, at all levels, both written and verbalGood organisation skillsSelf-motivatedAttention to detailFlexiblePro-activeProblem solvingAbility to work under pressureMaking decisionsAbility to challenge othersDemonstrating initiative and knowledgeDesirable

Progress 4GL / OpenEdge (v10 or higher) experienceProgress Webspeed and web services experienceProgress PASOE experienceJava Script experienceXML/Json experienceJira experienceInsurance experienceKnowledge of Pinnacle Pet Group products, processes and projects.

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