Key Account Handler Location: County Durham (Full-Time, Onsite) Hours: Monday to Friday, Full Time We re working with a growing, customer-focused business in County Durham looking to add a Key Account Handler to their internal sales team. This role suits someone who enjoys building relationships, solving customer problems, and delivering a market-leading level of service. You ll act as a trusted advisor to your customers, managing enquiries, processing orders, following up on quotes, and identifying opportunities to grow and develop each account. Key Responsibilities: Handle incoming sales calls with professionalism, enthusiasm, and genuine interest in each customer s business Prepare accurate quotations and follow up to maximise conversion rates Process customer orders efficiently through internal systems Resolve customer queries quickly to maintain excellent satisfaction levels Review account activity to identify trends and opportunities for cross-selling or upselling Re-engage non-spending accounts to drive additional revenue Maintain accurate records within CRM and ERP systems Support marketing campaigns and participate in promotional sales initiatives Collaborate with the wider sales team to share insights and deliver team goals About You: Experience in internal sales, account handling, or customer service within a commercial or environment Excellent communication and listening skills confident on the phone and able to build rapport easily Strong organisational skills