Location: Hybrid (can be based from either our Head office, The Grange, Saunderton, Buckinghamshire or from our Northern Centre in Bielby, York) About us National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services because nobody with hearing loss should feel alone. About the role Are you passionate about creating inclusive, user-centred services that make a lasting difference? Do you want to lead meaningful change for people with hearing loss? Hearing Dogs for Deaf People is seeking a forward-thinking and experienced Head of Service Design to shape the future of our services. Working at the intersection of innovation, insight, and lived experience, you ll ensure every service we offer is thoughtfully designed, rigorously tested, and truly life-changing. What you ll be doing: Shape the vision and strategy for service design at Hearing Dogs for Deaf People Lead the development and implementation of inclusive, user-centred design methodologies, grounded in real needs and impact insights Collaborate with the Head of Service Engagement to ensure co-creation with people with lived experience is central to our approach Oversee content and experience design, ensuring consistency, clarity, and accessibility across all channels Partner with Marketing and Communications and IT to support digital transformation, ensuring inclusive and accessible services Guide iterative testing, piloting, and improvement of all ser