Overview

Department:

YUG - 9032 - General IT and HelpdeskLocation:

NottinghamCompensation:

£29,000 - £31,000 / yearDescription:

Yü Group Plc is a leading energy supplier in the United Kingdom, committed to providing reliable and sustainable energy solutions to our customers. As we continue to grow and innovate in the dynamic energy sector, we are seeking a skilled and experienced professional to join our team as IT Technician to work primarily at our Innovation Centre in Nottingham with some travel to corporate office based in Leicester and other sites.Reports to:

Head of infrastructure and ISLocation:

Nottingham NG8 (travel to our Leicester site will be required)Working hours:

Monday to Friday, 37.5 hours a week, with occasional out of hours and weekend working.

Responsibilities

Ensuring all IT support tickets are dealt with in a timely, professional and efficient manner.

Ensuring that all IT support calls are recorded accurately within the ticketing system.

Carrying out support for client users with day-to-day IT issues.

Maintain business conferencing systems.

Set-up, install and configure PC/Laptops/ mobile devices for internal users.

Active Directory administration

Windows Desktop administration using Group Policy

M365 configuration and management.

Create user guides for colleagues and users.

Asset management.

Assist with site moves and equipment relocation.

Experience of Helpdesk ticketing system and working to SLA’s.

Support the renewal of ISO7001 and Cyber Essentials Plus certification

About You and Qualifications

Ambitious – you don’t just want another job; you want a career.

Team player – you’re happy to help a fellow colleague.

Motivated – you have a can-do attitude and love to learn.

Ability to manage own workloads and prioritise.

Understanding of IT security principles and best working practices.

Flexibly in working pattern to support business changes and projects.

Communicator – you have excellent communication skills, both verbal and written

Organised – manage and work on multiple tasks at hand concurrently, meeting specific time frames.

Meticulous - excellent attention to detail

Technical Requirements

M365 administration, configuration, and monitoring

Active directory and Group policy.

Laptop and desktop imaging, device management.

Use of cloud-based services and technologies.

Windows operating systems configuration and troubleshooting.

Anti-virus/anti-malware products.

Mobile devices management.

Software installs and troubleshooting.

Exposure to MS Intune, Autopilot, Entra, advantageous.

Driving licence and access to a vehicle required. (for site visits)

Yü Come First and Benefits

24 days annual leave + bank holidays

Holiday buy – up to 5 additional days

Day off on your birthday

Employee Assistance Programme

Annual salary review

Learning and development opportunities

Enhanced paternity, maternity and adoption policies

Yü made a difference Awards

3 days additional annual leave if you get married/civil partnership etc.

Appointment allowance

Long service recognition

Refer a friend payment

Company sick pay (subject to length of service)

New modern facilities

Death in service and critical illness cover

Plus, many more

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.

This position does not fulfil the UK Visas and Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK

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