IT Service Desk Analyst temporary contract vacancy in large public sector organisation Birmingham City Centre 1 month contract - up to 24.10 per hour (within scope of IR35) 37 hours per week, Monday - Friday fully on site working Hays Technology are working in partnership with a large public sector organisation in Birmingham city centre to recruit up to three IT Service Desk Analyst''s on a contract basis with an immediate start. Our client is looking for an experienced IT Service Desk Analyst with excellent customer service skills to assist their high performing team during a busy period of time. The purpose of the role is to receive and handle requests for IT support by phone and email following agreed procedures. You will be responding to common requests for support by providing information to enable resolution and promptly allocate unresolved calls as appropriate. Please note, you will be working on site five days per week, this is non-negotiable. Key tasks and responsibilities: Following agreed procedures, receive and handle requests for information, and provide routine advice to users on systems, products and services which are available to them.Following agreed procedures, receive and handle requests for support, provide information to enable problem resolution and promptly allocate unresolved calls as appropriate.Carry out routine collection of information and record as directed. Report and escalate unforeseen or exceptional events.Document all work to comply with the