Customer Services Your new company Hays are currently recruiting a Customer Service Administrator to join a busy and customer-focused team on a temporary basis for a minimum of 8 weeks. This role involves high-volume phone-based customer service alongside accurate processing of claims, making it ideal for someone confident, organised, and comfortable working in a fast-paced environment.Your new role Key ResponsibilitiesHandling inbound customer calls and emails professionally and efficientlyResponding to customer queries regarding claims and processesAccurately processing claims and updating internal systemsGathering and verifying information to support claims assessmentMaintaining clear and accurate records in line with proceduresManaging workloads effectively while meeting deadlines and service levelsProviding a high standard of customer care at all timesWhat you''ll need to succeed Previous experience in a customer service, call-handling, or administrative roleConfident and professional telephone mannerStrong attention to detail and accuracy, particularly when processing informationComfortable working to set processes and guidelinesGood organisational skills and the ability to manage multiple tasksReliable, adaptable, and available for a minimum 8-week temporary assignmentWhat you''ll get in return Temporary role with a minimum commitment of 8 weeksValuable experience within a structured and supportive teamImmediate start availableThis is an office based role. What you ne