OverviewPinnacle Group are looking for an experienced Property Manager to oversee the effective management of residential estates, ensuring high standards of service delivery and compliance. This is a key role responsible for ensuring Pinnacle''s responsibilities as the managing agent are fulfilled, including supervising estate-based personnel, maintaining site safety and presentation, managing service charge budgets and responding to leaseholder enquiries in a timely and professional manner. The successful candidate will play a vital part in maintaining strong client relationships and ensuring the smooth running of estate operations. You will be joining our Residential Property Management team who oversees large, complex residential developments on behalf Institutional Investors, Developers and Residents'' Management Companies, providing comprehensive leasehold and block management services. The ideal candidate will have proven experience in property or block management, with strong financial acumen and excellent communication skills. They will be confident in leading cross-functional teams, managing service charge activities, coordinating maintenance and insurance works and engaging effectively with leaseholders and residents. A keen eye for detail and a results-oriented mindset are essential. A property management qualification and knowledge of health and safety legislation are highly advantageous. This is a hybrid role with travel required to Kew Bridge and Wembley with occasional travel to Birmingham.

Key responsibilities

Prepare and manage annual service charge budgets and reserve fund plans with clients

Ensure timely creation, approval and distribution of annual service charge accounts

Issue and collect service charges in line with lease terms and initiate recovery action when needed

Monitor working capital, report fund status to clients and ensure management fees are invoiced and paid

Obtain buildings insurance instructions, ensure adequate cover and manage claims and related repairs

Conduct regular site inspections, report findings and arrange remedial works

Maintain cyclical maintenance plans and instruct contractors for repairs, verifying work completion

Approve contractor invoices and maintain accurate financial records

Prepare estate review packs and updates for internal and client meetings

Respond to leaseholder enquiries, issue communications and host estate meetings and events

Arrange and attend AGMs when required, take minutes and follow up on agreed actions

Arrange statutory health and safety inspections (e.g. lifts, fire, water systems) and ensure completion of remedial actions

Coordinate major works in line with maintenance plans or incidents and manage Section 20 processes with third parties

Supervise estate-based staff and ensure high standards of site presentation and service delivery

Key requirements

Experience in property or block management, including service charge and leaseholder engagement

Strong financial acumen, with the ability to manage budgets, monitor working capital and oversee invoicing

Excellent communication and interpersonal skills, both written and verbal

Ability to lead and motivate cross-functional teams, including estate-based staff and contractors

Attention to detail and a results-oriented mindset, ensuring high standards of service delivery

Knowledge of health and safety legislation, including arranging statutory inspections and managing remedial actions

Ability to manage major works and Section 20 processes, coordinating with clients and third parties

Property management qualification, such as MTPI (desirable)

Our OfferThe more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds - particularly from those who represent the communities we serve including ex-armed forces personnel and their families. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Season Ticket Loans

Sick Pay Schemes

Personal Development Plans

Company Bonus

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