We are looking for an organised and reliable Service Support Assistant to join my clients Children and Family Services team. You will provide high-quality administrative and customer support, helping ensure services for children and families run smoothly. This is a varied role where attention to detail, teamwork, and confidentiality are essential. You will be downloading and logging responses within 24 hours of receipt. You will need to be able to process at high speed with accuracy Full time role, 09.00 - 17.00, Monday - Friday Key Responsibilities Administration and Data Support Accurately input and manage information on internal systems Update case records, upload documents, and send correspondence Maintain filing systems and support audits and inspections Produce reports, spreadsheets, and basic statistics Customer Service Handle phone calls, emails, and enquiries from the public and professionals Welcome visitors and provide a helpful, professional service Contact families, referrers, and partner agencies when required Safeguarding and Data Quality Follow safeguarding procedures and flag any concerns Carry out basic checks and support referral processes Help maintain high data quality and resolve duplicate records Meetings and Organisation Arrange meetings, book venues, and organise travel if needed Prepare agendas and take accurate minutes Manage diaries and appointments Finance and Resources Process orders, invoices, and basic finan