Operations Manager — Luxury Haircare Brand

Kensington, London | £35,000–£45,000 + NYC Travel

Full Time | 4-5 day working week in the studio | 3 Saturdays per month required

Our client, is an award-winning luxury wig brand with studios in London and New York, serving a global customer base across 120+ countries. As they continue to scale, they are looking for a highly organised, hands-on Operations Manager to oversee the day-to-day running of their Kensington studio and support their wider operations.

This is a fast-paced, people-focused role at the centre of the business, working closely with the Founder, studio team, customer service, and e-commerce operations.

Key Responsibilities

• Manage daily studio operations and staff rota
• Lead and support front-of-house, stylists, and customer service teams
• Ensure exceptional client experience and smooth appointment flow
• Oversee fulfilment, inventory, and click-and-collect processes
• Handle operational issues and customer escalations professionally
• Improve systems, processes, and operational efficiency
• Act as the key liaison between London and New York studios
• Provide weekly operational reporting to the Founder

What We’re Looking For

• Previous experience in operations, studio, retail, or general management
• Strong organisational and people management skills
• Calm under pressure with excellent problem-solving ability
• Comfortable working with systems, scheduling, and reporting tools
• Hands-on attitude with strong communication skills
• Available to work 3 out of 4 Saturdays per month
• London-based and able to work primarily on-site in West Kensington

Desirable

• Experience in beauty, luxury retail, or premium service environments
• Familiarity with Shopify, booking systems, or e-commerce fulfilment
• Experience in a fast-growing business

What We Offer

• £35,000–£45,000 salary depending on experience
• Twice-yearly travel to our New York studio
• Career growth within a rapidly scaling international brand
• Direct mentorship from the Founder
• Friendly, ambitious team culture

To apply, please submit your CV and a short cover note outlining your experience to ACS Recruitment Consultancy