Operations Co-ordinator (Passenger Transport)Location: West LondonSalary: £33,000 - £35,000 per annum (dependent on experience)Hours: Monday to Friday, day shift (hours to be agreed)Contract: Full-time, PermanentThe OpportunityWe are seeking an experienced and professional Operations Co-ordinator to join a busy passenger transport operation. This role is pivotal in supporting the team and controllers, ensuring smooth day-to-day coordination and a high standard of service for customers.Full training will be provided throughout a three-month probation period, making this an excellent opportunity for someone looking to develop their career in transport operations.Key ResponsibilitiesServe as a primary point of contact for customers, call centres, and driversMonitor and check passenger schedules, including flights, arrivals, and departuresAdvise customers proactively regarding delays, disruptions, or schedule changesCoordinate with controllers to optimise fleet allocation and passenger coverageManage last-minute changes and urgent requests, ensuring operational efficiencySupport daily planning, including route and resource allocationMaintain accurate records of passenger bookings, vehicle assignments, and service logsLiaise with drivers to confirm assignments and provide real-time operational updatesHandle customer enquiries and complaints professionally, escalating when necessaryAssist in preparing reports and briefings for senior managementContribute to process improvements and