Business Unit: Customer OperationsSalary Range: £76,000 - £95,000 per annum DOE + red-hot benefitsLocation: UK Hybrid - occasional travel to local hubContract Type: PermanentOur Team An exciting opportunity has arisen for a Head of Financial Care Regulations to join our Financial Care team! Reporting to the Head of Financial Care, you''ll be a key member for the team, responsible for ensuring that our Policy adherence, Processes and Customer Communications for POA, Bereaved, Vulnerable and Collections and Recoveries meet regulatory expectations. You''ll develop, implement and run a framework for all activities and strategies in a highly controlled and governed manner, ensuring adherence to regulatory requirements.What you''ll be doingManagement of Line 2/3 Consultant and Regulator Activities, including the management of all reviews, evidence, and the closure of any recommendations on time and in budget. Work with the relevant bodies such as UKF and other parties, dealing with any changing legislation or regulation and ensuring horizon scanning.Ensure all our processes and comms etc align with expectations, and that they are clear and simple to ensure customer and colleague satisfaction, and that timely reviews are completed on all. Management of all "minor" remediation projects undertaken within the directorate, in line with regulatory expectations, or the liaison with central remediation if major projects are required that need Financial Care expertise. Engage and influence