Marks Consulting Partners is currently looking for a Tenancy Services Officer to work with one of our Housing Association clients in Essex. What the Job Will Be Doing Delivering a high-quality, customer-focused housing management service to a defined patch of residents Managing approximately 750 properties, ensuring tenants comply with tenancy conditions and receive appropriate support Managing rent arrears cases up to notice stage, taking action to minimise debt and maximise income recovery Investigating and resolving low-level anti-social behaviour, nuisance, and tenancy breaches using early intervention approaches Preparing documentation for legal or enforcement action where required Supporting tenancy changes including transfers, mutual exchanges, tenancy terminations, and tenancy amendments Carrying out estate, property, and health and safety inspections and ensuring issues are reported and resolved Liaising with income, support, and property teams to provide a coordinated service to residents Providing welfare benefits advice and signposting residents to support services to sustain tenancies Maintaining accurate tenancy records, producing reports, and responding to enquiries within agreed timescales Attending resident meetings, visiting residents in their homes, and participating in partnership working with internal and external stakeholders What You Will Need Experience in tenancy management, housing management, or income management Knowledge of housing legislation