An exciting opportunity has arisen within our HR team here at Deeside as a HR Case Manager.Purpose of the role:To provide a professional, proactive, expert telephone and written HR advisory service to managers at all levels across the business.To provide advice and guidance to managers on complex people matters with a focus on gaining the best outcomes for both the business and the colleague. Specifically in relation to the management of serious conduct matters, capability, employee concerns and employee relations issues, including the management of suspensions and investigations. This includes reviewing investigation reports and complex letters or communications.To provide active support to managers in the day to day case management of serious / complex employment issues whilst at all times considering the commercial constraints of the business and the legal framework.Key Accountabilities/ Tasks:Act as a fully participating member of the HR team supporting HR and liaising and developing effective working relationships with wider stakeholdersManage a portfolio of cases, scheduling and prioritising activities based on the needs of each case and applicable deadlines or timescalesProvide support to Managers or act as HR lead on complex people matters, including hearings and appealsEnsure good employment practice through the provision of clear advice and guidance in line with Iceland''s HR policies, procedures and guidelinesAdopt a pragmatic approach in offering solutions to mana