Logistics Coordinator Your new company Hays are working with a fantastic company based in Telford who are looking for Logistics Coordinator is responsible for supporting the efficient coordination of logistics operations, with a strong focus on customer communication, shipment management, and service delivery. This role plays a key part in ensuring timely and compliant movement of goods while maintaining high levels of customer satisfaction.Your new role As a Logistics Coordinator, your role will involve:Manage direct communication with customers during packing and shipment phases.Work collaboratively with Customer Experience teams to improve service delivery.Develop and maintain relationships with logistics service providers, ensuring performance and cost-effectiveness.Ensure all logistics activities comply with relevant local and international regulations.Support logistics strategy initiatives focused on efficiency, cost reduction, and continuous improvement.Assist with the transition of European operations into the Telford facility.Coordinate packaging, dispatch, and all associated documentation.Monitor and chase customer collections to ensure timely shipments.Maintain and update Work in Progress (WIP) for Service and Spares.Support customer account setup by gathering and managing required information.Escalate issues and complaints where necessary.Deliver against set KPIs and performance targets.Build and maintain strong relationships with customers.Support stock and inven