IT Service Desk Engineer East Grinstead, West Sussex x5 days on site 30k - 35k + BenefitsI am recruiting for a IT Service Desk role on an exclusive basis for a tier 1 client of mine in East Grinstead, West Sussex.This role is x5 days a week on site and you will provide technical support to a variety of users.You will need at least 3 years experience within an IT Service Desk role supporting Windows / O365 / Exchange / Active Directory etcAs a IT Service Desk Engineer you will be responsible for handling incoming requests for support from customers in a timely and professional manner. The emphasis is on recording information correctly, fault finding and troubleshooting and liaising with 3rd party providers where necessary. Primarily an office-based position will be some onsite work at clients'' sites.IT Service Desk Engineer Benefits:23 days Holiday + BHWorkplace Pension schemeOffice based positionFull TrainingPool Cars to use for client visitsOvertime Paid (subject to prior approval)IT Service Desk Engineer Responsibilities:Provide technical support to a wide variety of users via phone or emailMaintain a high degree of customer service for all support queriesLog all calls on the Service Desk ticketing system and maintain documentationRemote and onsite support of customers IT systemsProduce and maintain documentation in relation to hardware, software configurations and standard build information.Design, installation, and configuration of new equipment and systems.Communicate