Rocasa Consulting Ltd are recruiting a Temporary Housing Officer to cover the Hertfordshire Patch for 4 Months, Working Mon - Fri 9am - 5.30pm 2/3 Day in Patch the 2/3 Days at Home, Paying 210 per day via Umbrella. MUST LIVE IN HERTFORDSHIRE Act as an advocate for customers on housing management issues and liaise with relevant departments to ensure housing enquiries are resolved. Deliver an effective customer focused service to customers, ensuring support and advice is provided to help customers sustain their tenancies. Report household repairs and any communal block repairs or health and safety concerns Deliver a tenancy management service tailored to the needs of our customers, including sign ups of new tenancies, and enabling amendments to existing tenancy agreements. Identify breaches of tenancy agreements, such as ASB, illegal occupancy or sub-letting. Maximise rental income through management of rent accounts and advising customers about rent arrears. Contribute to service improvement and resident involvement to achieve resident satisfaction with services. Develop and maintain effective internal and external stakeholder relationships to ensure our customers are the heart of what we do and the service we provide is excellent. Conduct home visits and tenancy reviews and visits within a customer''s first year of being a tenant and beyond Refer concerns of safeguarding to the relevant agencies Work alongside statutory agencies to encourage tenancy sustainment You must ha