Job Title: Lead Workforce Planner (12 Month FTC)Salary: To £55,000 depending on experienceLocation: Walsall, West Midlands UKHours: 37.5 hours per week Join Our client and be part of a dynamic forward-thinking team as a Lead Workforce Planner! As a key player in their Operation, you''ll lead a team of Real Time Analysts, implementing effective planning cycles and utilising advanced resource planning methodologies. Your expertise will ensure they meet customer demand, exceptional service, and continuously improve their operations. If you''re passionate about workforce planning and making an impact, they want you on their team. Experience a rewarding career where your skills in workforce planning are highly valued, and your contributions make a significant difference every day. The Role: As a Lead Workforce Planner, you''ll play a pivotal role in their Operation, forecasting effectively to meet customer demand and optimise service. You''ll implement an effective annual planning cycle, analyse performance, and make strategic recommendations to drive improvements. By identifying opportunities for enhancement, pinpointing FTE benefits, and analysing contact trends, you''ll shape a superior customer experience (CMEX). Your insights and support in execution and delivery will be instrumental in elevating their operations. You will: Utilise advanced resource planning methodologiesDeliver key service metricsComplete detailed analysis and make strategic recommendationsDrive and deliver