We re looking for a detail-driven and adaptable Claims Support Handler to join our clients'' specialist Latent Defect insurance team. This is a unique opportunity to work in a varied role that blends technical claims analysis with operational support, offering real variety throughout the year. About the Role This position follows a seasonal rhythm: Winter Months (Technical Focus): Validate claims at first notification of loss Review policy wordings and assess claim validity Analyse technical reports, photos, and evidence Liaise with surveyors and insurers Identify inconsistencies and potential fraud Summer Months (Support Focus): Maintain and update CRM systems (Zoho experience desirable) Assist with financial admin, including payment chasing Coordinate site inspections between surveyors and clients Provide key administrative support to the wider team What We re Looking For Essential: Experience in a claims handling environment Strong ability to interpret complex policy wordings Confident using CRM systems (Zoho or similar) Desirable: CII qualifications Construction industry knowledge A flexible, proactive mindset with strong attention to detail What s on Offer Competitive salary starting from £30,000+ Private healthcare package Life insurance (5x salary) Free on-site parking The chance to develop within a specialist, niche area of insurance If you re looking for a role that offers variety, technical challenge, and long-term growth, we d love to hear from you. Apply