Customer Service Co-Ordinator (Experience with JD Edwards an advantage) Full-Time Onsite: Whetstone, Leicestershire (own transport is advisable) Salary: £30,000 - £40,000 (Depending on experience) Sponsorship is not offered for this role Our client has a fantastic opportunity for a Customer Service Co-Ordinator to join their production department in Whetstone. Job Role: You will be responsible for coordinating enquiries from the Sales Team and suppliers either directly or via Purchasing. Responsibilities include, but are not limited to, product price and availability, processing and entering orders, scheduling maintenance and returns. This position also requires entering of appropriate information into JDE system and issuing process (price quote, acknowledgement, etc.) owning managing the offline backlog document, as required. You will also work closely with other departments within the company to support sales goals and customer requirements. Duties and Responsibilities: Co-ordinate and issue return authorisations Book/enter purchase orders from their MRP system and any associated changes consultation with Manufacturing Manager to deliveries Book/enter work order/production orders into the system Chase follow-up suppliers and purchasing on late and unconfirmed orders in a pro-active manner Verify order delivery dates and resolution of delivery delays. Handle emails from suppliers, sales and management Create item entry into the system Resolve purchase issues