As an organisation we have 24 police stations where members of the public can meet and engage with us in person. At each of these we have individuals that offer front line support to the people who visit, these are our Enquiry Officers. From the moment the doors open we never know who may come in, it could be someone looking to report the theft of an item, someone reporting a missing person or a victim of online fraud. They may also have to visit us as part of their sentencing conditions where they are required to present themselves to a police station to have documents verified and checked. Our Enquiry Officers also see the not so nice side of the criminal world, it could sadly be someone who is coming to report sexual assault, they could have seen some suspicious activity or a hate crime. What links all our Enquiry Officers together is the care, compassion and dedication they all show to the communities we serve and the individuals who visit us. This is a part time position working 22.2 hours per week. Location - Bristol, Broadbury Road Police Station- BS4 1JT Key responsibilities: To act as first point of contact to members of the public, visitors to the site, internal staff and external agencies Respond to, research and resolve enquiries, face to face, over the phone and online Diffuse potentially volatile situations (both verbal and sometimes physical aggression) and escalate for police intervention in emergency situations Support vulnerable members of the public, in