The IT Service Desk at Avon and Somerset Police are a responsive 24/7 IT service that supports all our employees by resolving their IT Issues and enabling them to serve our communities. The support we provide covers desktop, mobiles, telephony, radio, servers, networks, body worn video cameras, wireless environments and the Microsoft product set, and much more. You will answer incoming calls to the service desk, raise and triage tickets, and offer a high level of customer support. You will be providing technical IT support via the telephone, customer service portals and face to face to police officers and police staff. In this role you can benefit from our hybrid working scheme where you ll have the flexibility to work in the office and at home. You will be working on a shift basis which includes working earlies (), days (), lates (12:00-2100) and nights (21:00-0700). Your experience of working in a busy service desk or similar environment, good telephone manner along with your listening and diagnostic skills will be key in ensuring our customers receive an excellent customer experience. Main responsibilities: Answering incoming calls, providing first line technical support to employees Providing a high standard of customer service, demonstrating the ability to deal with people on all levels in an efficient and courteous manner. Completing planned or scheduled maintenance tasks prioritising work in line with risk and impact service delivery. Providing support and directio