2nd Line IT Support (MSP/ Luxury Brands)Loughton - Hybrid 38,000 - 42,000 + Overtime + Company Bonus (1 Months'' pay)+ Progression + Company BenefitsAre you a 2nd Line IT Support Engineer from an MSP background looking to join a fast-growing, award-winning support company that works with luxury brands?Do you want to join a tight-knit company which offers comprehensive software training above the fundamentals, a good team culture and has tangible goals and incentives?On offer is the chance to join a business that has gone from strength to strength in the last decade and are now working with blue chip companies and some of the most recognisable names in fashion and offers un-paralleled progressionIn this role you will be going through support tickets, ensuring SLA''s are met, offer support and implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will be liaising and building rapport with offers a fresh approach to every day, you are able to handle tasks to completion, work independently.The ideal candidate has experience in MSP environment and an technical support background.The Job:Trouble ShootingManaging multiple IT Support TicketsEnsuring SLAs are metLearn from industry experts to upskill yourselfThe PersonMSP BackgroundGood communicatorCommutable to LoughtonReference: BBBH19847If you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV.We are an equal opp