Job Title: Operations ManagerLocation: Stratford Job Purpose: Oversees and coordinates maintenance activities for residential and commercial properties. This role ensures that all properties are well-maintained, repairs are conducted promptly, and tenant issues are resolved efficiently.Key Responsibilities: Maintenance Coordination: Schedule and coordinate routine maintenance and emergency repairs.Assess the pricing of maintenance services to ensure they fall within the budget while maintaining high standards of quality.Liaise with contractors and maintenance staff to ensure timely completion of tasks.Create and send PO to the subcontractors.Approve the subcontractor invoice and send it to the finance team for payment.Liaise with the procurement department for materials.Issue reports and invoices to the client. Client Relations: Respond to client s maintenance requests and concerns promptly.Maintain positive relationships with clients, addressing their needs and ensuring satisfaction.Communicate maintenance schedules and activities to clients to minimise disruptions. Record Keeping: Maintain accurate records of maintenance activities, including work orders, certificated, access confirmations and repairs.Update property maintenance software with maintenance jobs data and client requests.Track and manage maintenance budgets, ensuring cost-effective solutions. Compliance and Safety: Ensure all maintenance activities comply with relevant laws, regulations, and safety standard