Overview

Job Location: Nottingham City Centre (Hybrid) – 3 days a week in the officeSalary: £30,000 – £40,000 depending on experience + bonusContract: Full time, PermanentStart Date: ImmediateAbout Us

Framework Design is a digital brand and design agency that creates work with meaning. We craft impactful brand identities, engaging websites, and compelling digital experiences for ambitious businesses. With a team of passionate creatives and strategists, we collaborate to push the boundaries of design, ensuring our clients stand out in their industries.About the Role

We’re looking for a skilled Digital Account Manager to join our team and drive client success across digital and brand projects. You’ll act as a crucial bridge between clients, creative teams, and strategy and development colleagues, ensuring smooth project delivery, fostering strong relationships, and championing digital excellence.Responsibilities

Serve as the day-to-day client contact, building and maintaining strong, trusted relationships.Lead project planning and execution, coordinating with design, strategy, development, and content teams to ensure seamless delivery.Define and manage project scopes, timelines, budgets, and deliverables—maintaining clarity and consistency throughout.Translate client goals into actionable plans, ensuring alignment with brand and strategic objectives.Conduct kickoff, status, and review meetings with clients and internal teams to ensure transparent communication and accountability.Identify upsell opportunities—such as new digital initiatives or enhancements—and present value-driven proposals to clients.Mitigate risks proactively and troubleshoot challenges with agility and composure.Ensure all projects are delivered on time, within budget, and meet (or exceed) quality standards. Monitor performance metrics, gather client feedback, and report on success indicators.Stay current with digital marketing and agency best practices to advise clients effectively and inform strategic direction.Qualifications

You have 3+ years’ experience in a digital account or client management at an agency or digital-led environment.Strong understanding of digital channels (websites, social, email marketing, etc.) and the digital delivery process.Ability to manage multiple projects simultaneously, maintain organisation under pressure, and meet tight deadlines.Excellent communication and presentation skills, with the confidence to engage with clients at all levels.Sharp organisational and time management capabilities, detail-oriented yet strategic.Experience working effectively with creative, strategic, and technical teams.A proactive, positive mindset, solution-focused and collaborative.Experience with relevant digital project management tools (e.g. Zoho, Trello, Jira, or similar).Bonus: Experience with pricing models, scope management, and basic understanding of financials (budgets, margins, forecasting).About You

Demonstrable track record of growing and retaining digital client accounts.Strong relationship-building skills, with an ability to earn client trust.Pragmatic, flexible, and able to adapt to evolving project needs.Passionate about digital strategy, brand alignment, and client service excellence.Collaborative team player with a keen interest in agency workflows and growth.What we offer

A competitive salary based on your experience and expertise.Paid sick leave.25 days holiday, plus a week off at Christmas and bank holidays.Hybrid working, balancing days in Nottingham with flexible remote work.The opportunity to collaborate with high-profile brands and exciting digital projects.Regular team socials and events to build camaraderie.A workplace that values learning, creativity, and your professional development.What next?

If you are up for a challenge and excited by the prospect of working for a professional agency that is going places, please apply now!To apply: hello@weareframework.co.uk, please email with your CV and an introduction.

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