Position: Customer Support AdvisorContract Length - 2 Months Working Pattern: Full Time (2 days a week on site)Location: Pinley House, Coventry / 250 Bath Road, Slough Are you passionate about delivering exceptional customer service in the automotive industry? Do you thrive in a dynamic environment where your problem-solving skills can shine? If so, we have the perfect opportunity for you! What You''ll Do:As a Customer Support Advisor, you will be the frontline hero, managing all customer inquiries and ensuring they receive the highest standard of service. Your role will involve:Delivering Exceptional Service: Provide friendly and professional telephone support to all customers, meeting service level expectations and quality standards.Understanding Customer Needs: Identify and address customer requirements, delivering solutions that foster retention and uncover renewal opportunities.Managing Customer Requests: Utilize our in-house contract management system to handle all customer requests, including complex inquiries and financial modifications.End of Contract Management: Oversee the return of vehicles at contract termination, proactively seeking opportunities for extensions or renewals.Feedback Champion: Drive our Net Promoter Score (NPS) survey by encouraging positive feedback from customers during your interactions.Complex Problem Solver: Handle difficult inquiries with tailored responses, ensuring customer satisfaction and proper escalation when necessary.Continuous Learn