At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

We have a fixed term contract opportunity for 12 months in our Corporate Driver team based in Slough.

Purpose of role

Provide clear and accurate service and support to our customersManage customer queries and requests through both email and telephone calls to a successful and timely resolutionDeliver a professional and engaging ‘front of house’ service to our customers and external contactsKey Responsibilities

Deal with incoming calls and emails from drivers, fleet contacts or Franchisee partnersResolve all issues by telephone as far as possible and maintain personal ownership for any which are passed to other teams for resolutionProvide timely and accurate information to our customers to minimise queries and complaintsDeliver client specific tasks and processes within agreed SLAsUtilise all tools and systems provided by LeasePlan and its suppliersBuild rapport and confidence within our customer baseSkills, Experience and Background

Educated to A-level standard or equivalentExcellent command of spoken English to enable telephone communication with customersGood command written English to enable email communication with customersCustomer facing experienceAbility to deal calmly and professionally with customers on the telephoneStrong work ethicAbility to show empathy and support to customersResilienceWhy Ayvens?

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that''s diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed.#J-18808-Ljbffr