Tenancy Engagement Coordinator We are seeking a compassionate and proactive Tenancy Engagement Coordinator to support vulnerable residents in sustaining their tenancies and financial wellbeing. Position: Tenancy Engagement Coordinator Salary: Scale 17-22 (dependent on experience) Location: Southend-on-Sea Hours: 37 hours per week Contract: Permanent Closing Date: 28th November 2025 Interview Date: 9th December 2025 About the Role As Tenancy Engagement Coordinator, you''ll play a vital role in helping residents at risk of homelessness maintain their accommodation and achieve financial stability. Working within the Housing Income team, you''ll provide tailored support to individuals experiencing rent and service charge arrears, empowering them to manage their finances and avoid eviction. Your key responsibilities will include: Monitoring rent and service charge accounts to identify early signs of arrears Engaging residents to develop personalised repayment plans and access welfare benefits Delivering one-to-one support sessions focused on budgeting and tenancy sustainment Liaising with finance teams and posting payments to ensure accurate account records Maintaining case notes and producing monthly arrears reports Collaborating with internal teams and external agencies to provide trauma-informed support Promoting tenant understanding of rights and responsibilities This is a varied role combining office-based administration with frontline engagement across supported housing s