WA Consultants is currently recruiting for an IT Support Engineer for a permanent position in Exeter.This is a varied, hands-on role and the successful candidate will join a dedicated in-house team, supporting around 100 users and taking ownership of everything from quick-fire 1st line fixes and everyday user support, to digging into 2nd line technical challenges, and even getting involved in more complex 3rd line work, depending on your skills and interests. You''ll work across a broad mix of systems and technologies, helping to keep things running smoothly while also playing a key role in shaping and delivering new IT projects. Job role:Provide Support to our usersAs a key member of the IT Team, you''ll handle both support and service requests efficiently, focused on giving our users an excellent experience Roll up your sleeves and troubleshoot and resolve technical issues across software, hardware, and connectivity, escalating when needed. System Administration andamp; MaintenanceGet under the HOOD to manage devices, updates, and security configurations. Keep a close watch on our IT infrastructure, monitoring performance and using best practices to keep everything stable and secure. End-User Training and DocumentationHelp people get the best out of our tech by running friendly and useful training. Keep our knowledge base sharp and simple, so anyone can find answers fast when things go wrong. IT Project SupportGet hands-on with new tech rollouts, whether it''s fresh softwar