Senior Repairs ManagerSalary: 60-75KLocation: North West LondonWe are seeking an experienced and driven Senior Operations Manager to lead the delivery of responsive repairs and gas services within a high-performing housing or property services environment. This is a pivotal leadership role, responsible for ensuring operational excellence, regulatory compliance, and continuous service improvement.Key Responsibilities:Lead the end-to-end management of responsive repairs, including planning and scheduling functions, ensuring efficient and customer-focused service delivery.Oversee both Direct Labour Organisation (DLO) teams and external contractors, ensuring high standards of performance, productivity, and accountability.Ensure full compliance with all gas safety regulations and relevant legislation, maintaining a strong compliance culture across the organisation.Manage and monitor key performance indicators (KPIs), using data-driven insights to identify trends, address underperformance, and drive continuous improvement.Provide strategic leadership to managers and operational teams, fostering a culture of high performance, collaboration, and accountability.Develop and maintain effective contractor relationships, challenging performance where necessary and ensuring adherence to contractual obligations.Lead on service improvement initiatives, proactively identifying risks and implementing solutions to enhance efficiency and customer satisfaction.Oversee complex complaints handling,