The Customer Service Assistant supports direct-to-consumer operations by delivering exceptional service and resolving customer inquiries. This will achieved by delivering outstanding customer support, building brand loyalty, and ensuring a seamless shopping experience for our customers. Client DetailsThis mid-sized company operates within the personal care industry, offering tailored solutions across grooming, skincare, and hygiene categories. Known for its commitment to quality and consumer well-being, the organisation values professionalism, innovation, and operational efficiency in all its global activities. DescriptionProvide prompt and accurate responses to customer enquiries.Manage and process orders efficiently, ensuring delivery deadlines are met.Maintain accurate records of customer interactions and transactions.Collaborate with internal teams to resolve customer issues effectively.Support the preparation of reports and documentation as required.Ensure compliance with company policies and procedures in all customer interactions.Identify opportunities to improve customer satisfaction and suggest solutions.Assist in coordinating with external stakeholders when necessary.ProfileA successful Customer Service Assistant should have: Previous experience in a customer service , ideally within the FMCG industry.Must have experience with DTC platforms and tools Strong attention to detail and accuracy.Excellent organisational and multitasking skills.Effective communication skil