Oracle Cloud HR Helpdesk ConsultantLocation: Scotland (Glasgow / Edinburgh - hybrid with 2-3 days on-site per-weekDuration: 12 monthsClearance: Willingness and eligibility to obtain SG OPSEC clearanceOverviewWe''re seeking an experienced Oracle Cloud HR Helpdesk Consultant to join a high-profile Shared Services programme supporting over 20,000 users across HR, ERP, and EPM modules.Since going live in October 2024, the programme has moved into a critical phase focused on live system support, continuous improvement, and expansion across additional Scottish Government bodies. This role will play a key part in ensuring the ongoing success and evolution of the platform. Key ResponsibilitiesDeliver and support Oracle Cloud HR Helpdesk solutions end-to-endCapture and translate business requirements into scalable solutionsConfigure and build helpdesk functionality, including agent setup and workflowsSupport testing, deployment, and optimisation of solutionsProvide ongoing support for a live Oracle HR systemAssist with monthly and quarterly Oracle upgradesContribute to enhancements and system improvementsSupport the expansion of the platform to additional organisationsCollaborate with cross-functional teams across HR, ERP, and EPM Must-Have Skills and ExperienceMinimum 5 years UK residency (mandatory)Must be UK-basedProven experience delivering HR Helpdesk solutions end-to-endHands-on experience with:Managing helpdesk agentsRequirements gatheringSolution configuration/buildTesting and