Customer Service Coordinator
Office Based - 5 days a week office based
-15.00 per hour
ASAP Start - Temporary ongoing
Based in Staines

We are currently recruiting for an experienced and organised Customer Service Coordinator to join a busy and fast-paced customer service team. This is a fantastic opportunity for someone with strong administration and coordination experience who thrives in a customer-focused environment.

The Role
As a Customer Service Coordinator, you will be responsible for managing customer queries and remedial cases from initial logging through to completion. You''ll coordinate appointments, liaise with internal teams and contractors, maintain accurate records, and ensure all issues are resolved efficiently and professionally.

This role will involve regular use of Salesforce and other internal systems, alongside supporting the wider team with administration, inbox management, and incoming customer calls.

Key Responsibilities

• Log, monitor, and manage customer cases through to resolution
  
• Coordinate appointments
  
• Track progress and maintain accurate records and spreadsheets
  
• Support inspections administration and reporting processes
  
• Assist with incoming customer calls and shared inbox management
  
• Ensure excellent customer service is delivered at all times
  
• Use Salesforce and internal systems to manage workloads effectively
  

• Previous experience using Salesforce CRM or similar systems
  
• Strong administrative and organisational skills
  
• Excellent written and verbal communication skills
  
• Ability to manage multiple tasks and prioritise workload effectively
  
• Customer-focused with a professional and empathetic approach
  
• Strong attention to detail and problem-solving skills
  
• Ability to work under pressure and meet deadlines
  
• A proactive and collaborative team player
  

• -15.00 per hour
  
• Temporary ongoing opportunity
  
• Immediate start available
  
• Supportive office-based team environment
  

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.