Emergency Call Handler Team Leader
Location: West Midlands | Hybrid working
Type: 6-month contract (potential extension)
Salary: -17 - -21 per hour + holiday pay
Hours: Monday to Friday evenings (5:15pm - 1:30am Mon-Thurs, 4:15pm - 1:30am Fri)

Sellick Partnership are currently recruiting for an Emergency Call Handler Team Leader on behalf of a public sector organisation.

This role will see you leading a team responsible for handling emergency calls, ensuring a consistent and effective service is delivered during out-of-hours periods.

Key Responsibilities

• Lead and support a team of emergency call handlers
• Manage rotas and staffing levels to ensure full service coverage
• Monitor performance and address operational issues as they arise
• Support improvements to processes and resource planning

Key Requirements

• Experience leading a call handling or contact centre team
• Ideally experience within an emergency services or public sector setting
• Strong rota planning and team management skills
• Excellent communication and organisational ability

If you believe you are well suited to this opportunity, please apply directly or contact Jack Rice at Sellick Partnership for more information.

Due to the urgent nature of the role, interviews will be arranged as soon as possible.

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years'' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.