Join Cotteswold Dairy A Proud Family Business Since 1938 Location: Tewkesbury Hours: 40 hours per week Department: Technical Reports to: Operations Director Responsible for: Laboratory Manager, Quality Technician, Farm Liaison Officer At Cotteswold Dairy, we are passionate about supporting local farmers, delivering high-quality dairy products, and providing exceptional customer service. As a family-owned business, we take pride in our commitment to sustainability, responsibility, and teamwork. About the Role We are looking for a Technical Manager to lead our Technical Department, ensuring food safety, quality assurance, and legal compliance across our operations. You will be responsible for driving quality standards, managing laboratory quality control, liaising with farms, and providing training in food safety. Key Responsibilities as a Technical Manager: Lead Quality Assurance operations and compliance initiatives To provide strategic leadership in the continuous improvement of food safety, technical compliance and culture development. Develop, maintain, and audit food safety systems (HACCP) Ensure BRC certification and manage external and customer audits Provide technical support for new product development (NPD) Investigate and resolve customer complaints, driving continuous improvement Oversee laboratory operations, ensuring high standards are maintained Manage and develop the Technical Team, including the Laboratory Manager, Quality Technician, and Farm Liaison O